Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. RADAR-base Support Desk

RADAR-base Support Desk

Welcome! You can raise a RADAR-base Support Desk request from the options provided.

*SEE PRIOR PLATFORM ISSUES *
*SEE PRIOR DATA ISSUES *

General

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.
    *    LIST OF PRIOR PLATFORM ISSUES *

  • Report a bug

    Tell us the problems you're experiencing.
    *    SEE LIST OF PRIOR ISSUES *

  • Suggest improvement

    See a place where we can do better? We're all ears.

Powered by Jira Service Management
{"xsrfToken":"3bc22dd726af6a9e25e5503afe18812f02243ffd_lout","branding":{"id":"1","key":"rsd","name":"RADAR-base Support Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00374d","headerLinkHoverBGColor":"#00374d","headerBadgeColor":"#00374d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"da-DK":{"helpCenterTitle":"Velkommen til Hjælp","sharedPortalName":"Hjælp","localeDisplayName":"Danish (Denmark)"},"en-UK":{"localeDisplayName":"English (UK)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"rsd","projectId":10002,"serviceDeskId":1,"name":"RADAR-base Support Desk","description":"<p>Welcome! You can raise a RADAR-base Support Desk request from the options provided.</p>\n<p>*<b><a href=\"https://radar-base.atlassian.net/wiki/spaces/RAD/pages/272629762/Support+Desk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SEE PRIOR PLATFORM ISSUES </a></b>*<br> *<b><a href=\"https://radar-base.atlassian.net/wiki/spaces/RAD/pages/276496391/Data+Issues+and+Troubleshooting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SEE PRIOR DATA ISSUES </a></b>*</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"13","name":"Data Issue","descriptionHtml":"<p>Describe the Issue related to RADAR-base data <a href=\"https://radar-base.atlassian.net/wiki/spaces/RAD/pages/276496391/Data+Issues+and+Troubleshooting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">also see documentation in DATA ISSUES WIKI PAGE </a></p>","callToAction":"Data Issue","introHtml":"<p>Issues submitted specifically related to the data generated by the RADAR-base platform<br> *<b><a href=\"https://radar-base.atlassian.net/wiki/spaces/RAD/pages/276496391/Data+Issues+and+Troubleshooting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">LIST OF PRIOR DATA ISSUES </a></b>*</p>","icon":10510,"iconUrl":"https://radar-base.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[3],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"<p>Also include logs if possible as attachment. ios: XCode logs. Android: $ adb logcat</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.<br> *<b><a href=\"https://radar-base.atlassian.net/wiki/spaces/RAD/pages/272629762/Support+Desk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SEE LIST OF PRIOR ISSUES </a></b>*</p>","icon":10476,"iconUrl":"https://radar-base.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"<p>What should be improved or what feature should be added to RADAR-base?</p>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://radar-base.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.<br> *<b><a href=\"https://radar-base.atlassian.net/wiki/spaces/RAD/pages/272629762/Support+Desk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">LIST OF PRIOR PLATFORM ISSUES </a></b>*</p>","icon":10472,"iconUrl":"https://radar-base.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://radar-base.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://radar-base.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://radar-base.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://radar-base.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":3,"name":"Data"}],"orderMapping":{"3":[13],"1":[1,5,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1b08142b-2a08-30c1-ade9-2975355f2555","appLinkName":"System Confluence","appLinkUrl":"https://radar-base.atlassian.net/wiki","spaceKey":"RSD","spaceName":"RADAR-base Support Desk","spaceUrl":"https://radar-base.atlassian.net/wiki/spaces/RSD","isServer":false},"labels":[],"projectKey":"RSD","serviceDeskId":1,"kbLinkDomainURLs":["https://radar-base.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTVlMzJiYy1lOWFjLTRmODYtYjVjYy05YmUwYjVhYjg4ZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwNDU1NzgsIm5iZiI6MTc2OTA0NDM3OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.EfumKwYHAq6OEMuXeuNaErg9hgLBF3EoPMdAiY4DVYU","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"5a5e32bc-e9ac-4f86-b5cc-9be0b5ab88f6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://radar-base.atlassian.net/wiki","kbLinkDomainURLs":["https://radar-base.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=radar-base","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3bc22dd726af6a9e25e5503afe18812f02243ffd_lout","baseUrl":"https://radar-base.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://radar-base.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5a5e32bc-e9ac-4f86-b5cc-9be0b5ab88f6","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fd0ef080f01d4b639e8ce088646ac73c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://radar-base.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}